About Scott

President Intelligent Service

Marketing with SMS/Text


Why isn’t everyone doing more SMS marketing and less email marketing?   The open rate statistics of SMS versus email are overwhelming.   Email stats are:   Open rate 22.83%          Click through rate 2.75% (Stats from Mail Chip)   SMS stats are:  Open rate 97-98% within 2-3 minutes Click through rate of 35 to 40% (Blended stats [...]

Marketing with SMS/Text2018-06-20T17:34:47+00:00

Five benefits of building an API based Contact Center


What is an API based Contact Center versus premise or cloud system? Premise we all know, lot’s boxes you own sitting in your data centers connected to network you manage. Cloud is most everything running outside your environment as a turnkey package, typically charged for monthly. What they have in common is that both are [...]

Five benefits of building an API based Contact Center2018-07-16T14:56:11+00:00